Response to Caitlyn Croasdale and Colin Raaberg

Do you pay more for food or atmosphere when you go out to eat? 

I have to agree with Colin in this situation due to the main fact people go out to eat is because they want a stress free meal in a nice environment. From what i've known its always been the nicer the restaurant  the more expensive it was, so you really are paying more for both when you dine out. the customer will pay for that certain experience or that certain type of food they want, it just happens to be you have to pay more for the more attracting places. But on the other hand you are also paying more the food as well. A restaurant wont sell their food for what they buy it for. The obvious business aspect comes into hand where they have to make money and charge you more for preparing the food. So generally you are paying for both.  

Blog 1/28/2013

(2)  Are customer satisfaction and customer value interdependent or mutually exclusive?  Can satisfaction occur simultaneously with low customer value?

customer satisfaction and customer value are extremely similar and i feel they are interdependent rather than mutually exclusive. For a customer to be satisfied with a product or service that they receive, it needs to bring some sort of value to the customer and the other way around because if a product brings value, the customer is then in turn satisfied. these two aspects of business go hand in hand and both have to coexist. Even if a product is cheap and has little value to its customer, it can still satisfy based on the customers expectations.