customer service can either be extremely helpful or just out right frustrating. I have T-mobile for my cell phone service and i had a really bad experience the other day. all i wanted to do was pay my bill over the phone because they allow you to do so but i had to go through voice automated services way too many times. usually this is an easy process but it shows how inconsistent customer service can be within companies. Things like this are frustrating and it definitely has an effect on whether customers will return to your service. i know that customer service is also a helpful thing with building relationships with customers but a lot of people have bad experiences.
What was the worst customer service experience that you have gone through?
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